Site Services, Maintenance and Support

Accidental or malicious damage to your communications system can have a dramatic effect on the performance and the security of your business. Full provision for emergency maintenance and repairs, together with a comprehensive preventative maintenance schedule, should be viewed a key component of the operational system.

Optilan provides maintenance and support packages individually designed to customer specification. These packages incorporate all aspects of completed system, from individual subsystem components to transmission systems and network cabling, including legacy and non-Optilan systems and equipment if required.

Optilan’s maintenance and support services include:

• Routine and Preventative Maintenance Programmes & Planned Outages.
• Emergency Maintenance, Repairs and Support.
• Network Performance Audit, Upgrade and Reconfiguration

These services are provided through a combination of :

• The Optilan Field Engineering Force:
  • LANTRA qualified Motorway Passholders
  • Multiple Teams – a number of repairs can be conducted simultaneously.
  • Equipped with Mobile Workshops for emergency fibre works.
    

• Customer Services facilities including:
  • 24/7/365 Dedicated Telephone Helpline Support
  • Remote Diagnostic Facilities
  • Emergency Stand-by Specialist Engineering Teams

Optilan was first UK fibre contractor to be held on retention for emergency testing and repair services to the Highways Agency network, providing 24/7/365 call out services and undertaking planned works to HA standards MCG1022C, MCG 1055C and MCG1099A.

Training

Customer Engineers tasked with providing First Line Systems Support benefit from Optilan’s commitment to supplying comprehensive, accurate & accessible documentation for the finished system

In addition, Optilan’s highly experienced Trainers design and deliver system-specific training to Customer and Third Party Workforces involved in First and Second Line Maintenance and Support. Engineer Training can be provided at customer premises or at Optilan’s UK Training School, based at our Coventry Headquarters