Maintenance & Support

Accidental or malicious damage to your telecommunications and security system can have a dramatic and catastrophic effect on the productivity of the entire plant. Full provision for emergency maintenance and repairs, together with a comprehensive preventative maintenance schedule, should be viewed a key component of the operational system.

Optilan provides maintenance and support packages individually designed to customer specification. These packages incorporate all aspects of completed system, from individual subsystem components to transmission systems and network cabling, including legacy and non-Optilan systems and equipment if required.

Optilan’s maintenance and support services comprise:

• Routine and Preventative Maintenance Programmes
• Emergency Maintenance, Repairs and Support.

These services are provided through a combination of :

• Site based Optilan Engineering Resources
• UK-based Customer Services facilities including:
  • 24/7/365 Dedicated Telephone Helpline Support
  • Remote Diagnostic Facilities
  • Emergency Stand-by Specialist Engineering Teams available on a ‘next-flight’ basis.

Training

Customer Engineers tasked with providing First Line Systems Support benefit from Optilan’s commitment to supplying comprehensive, accurate & accessible documentation for the finished system

In addition, Optilan’s highly experienced Trainers will travel to site anywhere in the world, delivering system-specific training to Customer and Indigenous Workforces involved in First and Second Line Maintenance and Support. Training could alternatively be provided at Optilan’s UK Training School, if preferred.