Maintenance & Support

Accidental or malicious damage to your communications system can have a dramatic effect on the performance and the security of an entire rail network. Full provision for emergency maintenance and repairs, together with a comprehensive preventative maintenance schedule, should be viewed a key component of the operational system.

Optilan provides maintenance and support packages individually designed to customer specification. These packages incorporate all aspects of completed system, from individual subsystem components to transmission systems and network cabling, including legacy and non-Optilan systems and equipment if required.

Optilan’s maintenance and support services include:

• Routine and Preventative Maintenance Programmes.
• Emergency Maintenance, Repairs and Support.
• Systems Performance Audit and Upgrade

These services are provided through a combination of :

• Site based Optilan Engineering Resources
• Customer Services facilities including:
  • 24/7/365 Dedicated Telephone Helpline Support
  • Remote Diagnostic Facilities
  • Emergency Stand-by Specialist Engineering Teams

Training

Customer Engineers tasked with providing First Line Systems Support benefit from Optilan’s commitment to supplying comprehensive, accurate & accessible documentation for the finished system

In addition, Optilan’s highly experienced Trainers design and deliver system-specific training to Customer and Third Party Workforces involved in First and Second Line Maintenance and Support. Engineer Training can be provided at customer premises or at Optilan’s UK Training School, based at our Coventry Headquarters.